Refund & Cancellation Policy.

Refund

KeepmeTrained is an advertising, search and booking portal for training programs, events, workshop, seminar etc and this portal acts as a booking agent for training courses, program, events, seminars and accepts no responsibility for additional incidental costs, refunds or acts controlled by the Third party.

Third Party: Training Provider / Institutes / Program Organizer/ Event Organizer/ Workshop organizer / Seminar Organizer and not KeepmeTrained.

  1. After you booked for a program and payment has been received, and in due course the third party has declined the booking and no other alternate suitable training provider or event organizer offers a similar or same program with a similar date.KeepmeTrained.com is obligated to refund in full charges to you within 10 business days

2. In the case of exigencies or unexpected event, if you are not able to attend a particular course / program / training program, we will allow you to transfer the amount to next training program of the same third party or another service provider with your permission, to a future dated program or you can nominate other person to attend the program on the booked date. These options will not the applicable in the case of certain programs/events/ seminars/ workshops etc which is a onetime event. Any difference in payment will be refunded or collected.

Your refund will happen as per the below mentioned timelines. Please note that the refunds will depend on the external agencies such as banks, payment gateways and external couriers (for cheques).

Debit card/credit card/net banking

10 business days from the refund initiation date

NEFT transfer

10 business days from the refund initiation date

Cheque

10 business days from the refund initiation date


Cancellation

1. After payment has been received and in the event that you need to cancel a scheduled course booking, you can login to portal and do the same. We will be passing on the information to the third party. Your request for a cancellation of a transaction booked through KeepmeTrained is governed by the terms and conditions of the third party. The third party may issue a refund of the program cost; which does not include service tax / merchant charges paid to KeepmeTrained.

2. In the case of exigencies or unexpected event, if you are not able to attend a particular course / program / training program, we will allow you to transfer the amount to next training program of the same third party or another service provider with your permission, to a future dated program or you can nominate other person to attend the program on the booked date. These options will not the applicable in the case of certain programs/events/ seminars/ workshops etc which is a onetime event. Any difference in payment will be refunded or collected.


3. The third party reserves the right to cancel at its sole discretion any particular course/program offering. In the event that a specific course/ program offering is cancelled, participants enrolled in that course will be notified by the Third party directly or through us and course/ program will be transferred to the next available date. In the event that there is no alternate date, the Third party may issue a refund of the course cost; which does not include service tax / merchant charges paid to KeepmeTrained.

For You: In the extreme circumstance of declining your booking by Third Party, we will be providing you with the information of any complementary program (no cost attached) which suits you for you to attend, apart from refunding your earlier booking amount. For availing this option, please write to us.

One of our organization’s value is to win the customers heart and will try to give the best possible.

 
 
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